Frequently Asked Questions
Order questions
How to order?
Step 1: Browse our Shop: Navigate through the website to find the items you want to purchase and add the desired items to your shopping cart. You may choose different quantities, sizes, or variations if available.
Step 2: Proceed to Checkout: Select preferred date and time of delivery/pick-up then click on the checkout button when you're ready to complete the purchase.
Step 3: Enter Billing and Shipping Information. Provide the requested billing and shipping address.
Step 4: Choose a Payment Method: Select your preferred payment option, such as credit card, PayPal, or other available methods.
Step 5: Review and Confirm. Double-check all your details, including items, prices, addresses, and payment method, before confirming the order.
Step 6: If you paid with a credit card, your order is automatically confirmed. If not, please wait for our confirmation receipt of your order.
Can I add a note to my order?
Oui! We provide a complimentary note card for gifts. Please include your message in the special instruction box before completing your checkout.
Do you have promos?
Be sure to check our Instragram and other social media accounts for the latest promos and updates!
Product questions
How can I store my orders?
Please read the instructions carefully.
All products containing caviar and smoked salmon should be refrigerated upon receipt and kept cool until you're ready to enjoy them. These should be consumed within 3 days of receiving.
Graze Boxes and products containing fruits, cheese, or cold cuts should also be refrigerated and are best enjoyed within 24 hours.
Dips and spreads such as Truffle Cream Cheese, French Onion Dip, and Chicken Liver Pâté must be kept refrigerated and can be enjoyed within 2 weeks. Just be sure to tightly secure the lid before storing.
Is it possible for me to bring the Caviar Pie/Smoked Salmon Mousse for long-distance travel?
Please ensure that the Caviar Pie, Smoked Salmon Mousse, or any product containing caviar and smoked salmon is packed in an insulated bag with plenty of ice for long-distance travel.
Shipping questions
Do you have a lead time?
We kindly request that order confirmations be made at least one day prior to your preferred delivery or pick-up date. Please note that some dates may be unavailable due to maximum capacity or pre-scheduled events.
Do you offer Same Day Delivery?
Oui! Same-day delivery availability depends on stock. For urgent and same day orders, please feel free to reach out to us via direct message on Instagram or Viber at 09294507833.
What are the modes of shipment?
You may choose "Delivery" or "Pick-up" upon check-out.
For pick-up, the exact address will be provided once your order is confirmed.
We offer delivery by third-party providers at fixed cost depending on the city address.
Please note that some products are highly sensitive. We encourage you to book a CAR if your order includes graze box, trifle, and dessert.
Once orders are handed over to the respective drivers/riders, they are considered to be in perfect condition. Petit A Petit MNL Food Services cannot be held responsible for any damages or loss that occur after dispatch or during transit.
May I have my orders delivered to another recipient?
Oui! When checking out, please ensure that you enter the billing and shipping addresses correctly. The billing address should reflect your information, while the shipping address should contain your recipient’s details.
Do you ship nationwide or internationally?
Pardon. We currently deliver only within Metro Manila and its nearby cities.
Payment questions
Do you accept credit card payments?
Oui! We accept credit card payments through PayPal for orders placed on our website. Just enter the required details during checkout to complete your payment.
What are your modes of payment?
We accept credit card payments via Paypal and bank transfers to any of the following banks: GCash, BPI, BDO, or RCBC.
For catering, payment is strictly by bank transfer or deposit to RCBC Account.
The bank details will be provided upon check-out or by direct message.